Automation & Efficiency

Designing an A+ Client Experience

I recently had the opportunity to co-lead a design thinking workshop at ABA Techshow titled “Designing an A+ Client Experience” and co-edited a book on the same topic. Design thinking is a powerful process for improving client experience. In just five easy steps you can ensure that all legal and client services you offer add value and contribute to an A+ client experience.

MarketingPodcast

Why Sleeping on TikTok is Costing You Money

When I talk to lawyers about how to optimize their law firm for growth and enjoyment, the first follow-up question I am usually asked is, “But how do I get clients?” This is essentially asking “How do I market and sell my services?” which is a wide and deep topic to explore. We’ll break down this massive topic into digestible parts, starting with today’s topic: TikTok.

Mission

10 Things to Consider Before Starting Your Own Law Firm

Starting your own law firm can be exciting and terrifying at the same time. It gives you ultimate freedom while making you ultimately responsible. While many will say it’s the best decision they made, running your own practice isn’t for everyone.

If you’re thinking about hanging your own shingle, here are ten questions you’ll want to answer to help decide if it’s the right choice for you.

PodcastWellness

The Power of Positive Connection with Martha Knudson

Today we’re talking about something you don’t hear about enough in the legal profession: personal connection. Specifically positive personal connection. The bond that’s created when we reach out and honestly share our experience with another person who compassionately listens and empathizes. I know, you might already be feeling a bit uncomfortable, but that’s why this conversation is so important. 

Wellness

How to Show Appreciation to an Employee or Colleague on Valentine’s Day Using the Five Love Languages

Valentine’s Day is coming up and you might be thinking to yourself, wouldn’t it be nice to share some holiday appreciation with an employee or colleague? Before you rush out and buy candy or chocolate in bulk, first consider your work Valentine’s love language so that you can appreciate them in the way that resonates the most.